Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thesubcultureco.com. If your return is accepted, we’ll provide return instructions and the address where your return should be sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@thesubcultureco.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Opened or used incense and other consumable products cannot be returned. Consumable products must be unused and in their original packaging to be eligible for return.

Certain other types of items cannot be returned, including perishable goods, custom products such as special orders or personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@thesubcultureco.com.