Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 2–3 business days, excluding weekends and holidays.
During periods of high order volume, product launches, or holidays, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
SHIPPING RATES & DELIVERY
Current U.S. shipping options include:
Standard Shipping — $8
Estimated carrier transit time: 3–5 business days
Express Shipping — $15
Estimated carrier transit time: 1–2 business days
Free standard shipping is available on qualifying U.S. orders of $70 or more.
Shipping times shown above are estimated carrier transit times and begin after your order has been processed and shipped. Selecting Express Shipping speeds up transit with the carrier but does not bypass our normal order-processing time.
Delivery dates are estimates and cannot be guaranteed.
DELAYS
Once an order has been transferred to the shipping carrier, circumstances such as carrier delays, severe weather, holidays, service disruptions, or other events outside our control may affect delivery.
We cannot guarantee carrier delivery dates, but if your package appears significantly delayed or lost in transit, contact us at info@thesubcultureco.com and we will make reasonable efforts to assist you.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at info@thesubcultureco.com. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has been processed or transferred to the carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact us at info@thesubcultureco.com as soon as possible so we can evaluate the issue and work toward an appropriate resolution.
CONTACT
For questions regarding your order or shipment, contact us at:
info@thesubcultureco.com